Ah, the art of attracting new clients or members and retaining the ones you have. With so many different methods of promoting your intro offer, new class, or teacher training it can feel completely overwhelming. Do you Tweet? Do you post to Instagram? Do you Snapchat? On top of that, every company under the sun is trying to capture people’s attention, so it can feel near impossible to make an impression. However, what if there was a neglected marketing method that, when used correctly and as part of a multi-touch marketing campaign, can yield results unlike any of the current “hot” methods?
Cancelled clients are bound to happen. It’s unfortunate and can sometimes cause quite a headache for gym and studio owners. But what if you could make up for those headaches by getting your cancelled members back? Although not always the case, many people cancel based on reasons that have nothing to do with a negative impact the business had on them. It could simply be they didn’t use their membership enough, it wasn’t the right time financially, they were moving, or other personal reasons.
“Selling should be fun!” How many times have we heard this? And although it’s partially true, it’s not always that way. Some days are slow, others are so busy you can’t keep up, and burnout happens to the best of us. When it comes to selling, each prospect should get the highest level of treatment, which can be hard when you have salespeople who aren’t fully invested every single day. So how do you keep the salespeople in your fitness business fresh, excited, and ready to take on every prospect that comes their way?
It starts with tapping into the true nature of a salesperson. Competition is a driving factor in the way salespeople think, and when you harness that drive and use it to create a more fun, exciting work environment, you inherently see higher sales numbers. When it comes to sales, happy employees = more output = more memberships sold. But how can you really harness the power of a sales person’s natural competitiveness? Start an ongoing, monthly (or whatever works best for you) sales competition!
Everyone hears that referrals and retention are important, but does anyone actually know why? Club OS and Perkville have teamed up to give you an in-depth look at why referrals and retention are necessary, how to run the right campaigns, and how to increase revenue using your current members.
When creating campaigns to run in your gym, creativity and consistency work together to increase the number of referrals you receive. To help you get started on running referral campaigns or to spark some simple creativity to add to your current referrals workflow, we have created some ideas you can start using today. For a more in-depth look beyond what is in this blog, download our e-book.
Note: This is a continuation of our mapping series. Be sure to check out our blog on Google Maps as well.
On January 9, 2007, Apple announced the iPhone. Fun Fact: It’s technically just “iPhone.” As in, “yada yada yada, Apple announced iPhone.” In the 10+ years since that announcement, Apple has sold 1,000,000,000+ iPhones.
While not all of those 1 billion iPhones can run Apple Maps, the majority of those still being used today certainly can. And let us not forget that Apple Maps is also available on iPad, Apple Watch, and Mac computers. With that high of a potential user base, Apple Maps is not something you should ignore. With this blog we're going to make sure all of those happy Apple Maps users can easily locate your business and also see some great photos and reviews.
According to emarketer.com, in 2017, the average US adult will spend 2 hours, 25 minutes per day using mobile apps. That’s an increase of 10.3% from 2016 and a heck of a lot of time per day that they could be staring at your company’s app instead of having another round of Angry Birds.
Often times, the most detailed parts of a sales process make the biggest impact. Although it takes some time to create these processes, they pay off in terms of membership sales and ancillary revenue. That is why we created a Follow-Up Cadences E-Book to help you and your sales team master the art of lead nurturing. The three types of prospects you should be following-up with include leads, guests, and members. Yes, we even count members as potential prospects for up selling opportunities.
We all get lucky every now and then, a lead walks in the door ready to buy a membership or purchase classes no matter the cost or what’s included. Wouldn’t it be a dream if all leads were that way? Sigh. But, since we live in reality and understand the ins-and-outs of the health and fitness world, we know it can take more ground work to turn a lead into a member.
So what is the easiest way to turn a lead into a member? That is the million dollar question. Although some people may give you a magical one sentence answer, the honest answer is that it involves a mix of different communication methods, and finding the ones that work for you.
Technology doesn’t fix everything, sometimes it can even make things more complicated. But, in the case of collecting data and storing it, technology takes the cake (or protein powder for you gym junkies).
For example, when someone comes into your gym or studio, are you having them fill out a form on a sheet of paper? If so, you have probably dealt with the headache that is lost information, bad handwriting, or a disorganized filing system. Then it comes to having to enter the data manually which leaves room for error and uses up valuable time. Instead of continuing to deal with paper forms, put a form on an iPad or a laptop and use that as your guest waiver. This will not only eliminate the issues mentioned above, but it also allows you to transfer information to a sales system with ease.
Benefits of Using a Digital Guest Waiver:
Gym and fitness businesses have sales people all over the world emailing, calling, and texting prospects and members every single day. Whether it’s a single salesperson or a team of 100, the process is generally the same. The fitness industry sales process is unique because the decision people are making to join a gym or drop in for a class is often tied to emotions, thus leading to a higher need for communication in general. They want to feel comfortable and assured that your business is the right fit for them.