Originally published on Athletech News
ClubOS’ David Canter and Kristen Coy break down the fitness software scene, including how to decide when the time is right to change providers
In this latest “Fireside Chat” video, ClubOS’ David Canter, Head of North American Sales, and Kristen Coy, Director of Customer Success, join Athletech News Founder and CEO Edward Hertzman to discuss the fitness software scene, including why gyms and clubs can benefit from an all-in-one solution in a typically fragmented space Canter, Coy and Hertzman explore the ins and outs of fitness software, including ClubOS’ versatility, the importance of tailor-made solutions and how to decide when the time is right to change your software provider.
“Our focus isn’t just on technology—it’s about ensuring the entire customer experience is seamless. We consistently receive positive feedback on making the transition process easy, keeping timelines on track, and ensuring staff feel confident with the new system.”
Kristen Coy on supporting customers during the onboarding experience
Watch the full interview for expert commentary on the following:
- How ClubOS solves new and persisting software challenges for gym and club operators
- When and why gyms should and shouldn’t change fitness software providers
- How to find software that solves your unique business needs
Key Talking Points:
- (0:00 – 1:24) Introductions
- (1:24 – 4:26) What makes ClubOS different
- (4:26 – 6:09) Integrating with other technologies
- (6:09 – 9:17) Biggest pain points for operators
- (9:17 – 11:22) Redirecting operator time and energy
- (11:22 – 13:04) What’s holding the fitness software industry back
- (13:04 – 17:44) Customer service and the human element while scaling upward
- (17:44 – 24:14) Helping operators find the right software service for their business
- (24:14 – 27:19) Dealing with conflicting data
- (27:19 – 27:48) Wrap-up
“With automated payment reminders and reattempt schedules, our system helps clubs save time while also increasing their collection rate. It takes the burden off staff so they’re not chasing down past-due payments manually.”
Kristen Coy on ClubOS collections services
